Returns & Exchanges
- For all returning merchandise you must have an RMA(Return Merchandise Authorization) number.
- Customers will be responsible for both, the original delivery and the returning shipping charges; the exception, you are returning merchandise to be exchanged for another product.
- The product being returned must have all original packaging and be in new resalable condition.
- All massage chairs can be returned or exchanged within 30 days.
- The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No return of merchandise after this 30 day time window.
- All portable bidets and steam shower units are non-refundable, these sales are final.
- In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
- All items not under the Titan Brand, a restocking fee of 20% will be add for any returns within 30 days of purchase.
Shipping Rates & Policies
- All standard shipping is a curbside delivery service. This offer covers most items shipped by ground within the contiguous U.S.
- Please provide a valid street address with each order (we are currently unable to ship to P.O. boxes). Additional charges apply to rush and international shipments, including Alaska, Hawaii and Puerto Rico. Shipping costs are listed beside each product. If there is no price, you can call to get a quote (this is especially prevalent for the higher weight items).
Canadian & International Orders
- Canadian Orders:
Canadian orders are subject to duties, taxes are the responsibility of the customer and must be paid upon receipt of shipment. Contact your customs office for more information on duties, taxes and restricted products. The estimated time of delivery for Canadian orders is 2-3 weeks.
- International Orders:
Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid for by credit card.
How Fast Will You Receive An Order
All orders are processed between 7 a.m. and 5 p.m. (PST), Monday through Friday. Your order will try to be shipped within 48 hours, unless otherwise noted. Please see Shipping Information for delivery and shipping policies